At Sujaa.in, we strive to ensure customer satisfaction with every purchase. However, if you are not completely satisfied with your order, please review our return and refund policy below.
1. Return Eligibility
- Returns are accepted within 7 days of delivery.
- Items must be unused, unworn, unwashed, and in their original packaging with tags intact.
- Products that are damaged due to misuse or improper handling will not be eligible for return.
2. Mandatory Return Process (Important)
- Customers must record a clear unboxing video showing the product condition.
- The video must be sent to our WhatsApp number: 7003626831.
- Without this video proof, return requests will not be accepted.
3. Non-Returnable Items
- Items purchased on sale or discount
- Used or damaged products (not due to our fault)
- Customized or special-order items (if applicable)
4. Refund Policy
- Once your return is approved and verified, the refund will be processed within 5–7 business days.
- Refund will be credited to the original payment method or as store credit (based on availability).
- Shipping charges (if any) are non-refundable.
5. Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery.
- Share images and unboxing video on WhatsApp: 7003626831.
- After verification, we will offer a replacement or refund.
6. Cancellation Policy
- Orders can be cancelled before dispatch only.
- Once shipped, cancellation is not allowed.
7. Contact Us
For any queries related to returns and refunds, feel free to contact us:
WhatsApp: 7003626831
Website: sujaa.in